Frequently Asked Questions
Everything you need to know about your SONGMICS HOME experience.
How long does shipping take for SONGMICS HOME products?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the size of the furniture item.
What is your return policy for home furniture?
We offer a 30-day return policy. Items must be in their original packaging and unassembled to qualify for a full refund.
Are the assembly tools included with the furniture?
Yes, all SONGMICS HOME products come with a detailed instruction manual and the necessary Allen keys or specialized tools required for assembly.
Do you offer a warranty on your products?
We provide a standard 2-year warranty on most items, covering manufacturing defects and hardware issues under normal domestic use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Afterpay.
Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified within 30 minutes of placement. After this window, the order is sent to our warehouse for fulfillment and cannot be changed.